Troubleshooting and Help For The Latest Patches
It’s pretty obvious that recently all of The Sims 3 patches have come with tons of new problems and they generally don’t get fixed in the next one. However, SimGuruHydra has recognised this and has come to help us! She produced a list of recommendations and a troubleshooting guide in her help thread for the most recent patches. Be aware though, this may not fix every single problem of yours. Good luck and let me know if you have any problems. Here’s her help:
Here are some troubleshooting and help articles and threads that may help with issues concerning the Feb 2nd update. Thank you for bringing these to our attention while we look into them. Also, huge thanks to those who are helping fellow Simmers.
Before installing an update, it’s a good idea to run through this checklist.
If you are getting an error message telling you that your TS3 base game is incompatible with the current EP and are not able to update, try these steps:
From SimGuruCollin: Please make sure that your base game patches as well as World Adventures. To do this go to
C:\Program Files\Electronic Arts\The Sims 3\Game\Bin and look in the skuversion.txt
Be sure not to change any data in there but your sku version should read 1.9.xxxxxx etc. if it is not 1.9, you may have opened the launcher before the base game patch was triggered. If this is the case, open task manager and make sure there isn’t a patch running in the background. If there is, click on it and click “End Task”. The next time you open your launcher you should be prompted to patch your game to 1.9 which will make it compatible with the 2.4 World Adventures update.
If you have an issue after updating 1.9/2.4, see this thread and give details on the problem, if you have CC, and your DxDiag (thanks to playermarko456)
Direct links to updates 1.9/2.4 (thanks to Sassy0984)
Checklist before loading (thanks to Uzone27)
Step by step clean install (thanks to Uzone27)
NVIDIA Driver + Game Launcher Crash
Master Help Thread
How to recover corrupted saves:
How to recover saves after experiencing Error code 16:
Customer Support Home Page:
Thank you SimPrograms for the notice!